What is Open Source?
Open Source software is designed to be publicly accessible to all. It can be used, distributed, amended and is free from restrictions and charge. Open Source is now becoming the preferred license option for governments and businesses across the globe.
Open source software is an operating system with source code that anyone can inspect, modify, enhance and distribute. Open source companies embrace and celebrate the principles of open exchange, collaborative participation, open standards, rapid prototyping, transparency, meritocracy, and community.
Business Benefits of Open Source Software:
"What are the business benefits of open source?" you may ask. It is clear that there are many answers but it is becoming increasingly clear that many of the businesses and governmental organisations that use open source see the compelling advantages over and above cost. But let's start with cost benefits:
There's no secrets and few credible arguments. Major proprietary vendors will attempt to obscure the fact that open source software costs much less than their products – up to 80% in some cases. By the use of fear-mongering, uncertainty and doubt there is an underlying vilification of open source products. However, try as they might, they cannot rebut the claims made by open source companies. Costs are kept low because there are no license costs and although the large vendors will tell you there are "hidden" costs. We have looked for over a decade and we still haven't found them yet.
'Security through obscurity' is the argument most often put forward by proprietary vendors in order to justify their expensive programmes. Such security requires that the code is kept hidden from public view resulting in only a select few- i.e. those in the company who have created the code - have the opportunity to test, identify and correct any defects within it. Open source employs the polar opposite to this outlook. Our way is to allow the open source community to see and test the code in a software application. In this way any defects and other bugs in the code quickly identified and fixed. Most industry analysts accept that mature open source software is inherently more secure than standard proprietary software.
Open source software is typically built, and contributed to, by thousands of individuals and companies. In the case of Linux, probably the most renowned open source projects, the biggest contributors include Intel, Samsung and IBM and now even Microsoft admits that open source has financial positives. It is likely that a product built and supported by thousands is going to be of a higher quality than software built by very much smaller teams no matter the size of the individual company involved.
It is likely that a product built and supported by thousands is going to be of a higher quality than software built by very much smaller teams.
'Vendor lock-in' has been the curse of generations of computer users. Customers of proprietary software are at the whims and mercy of the vendor's prices, updates, versions, priorities, timescales and vision. Ultimately, Vendors have Control. The plus side with open source users is that they can make their own decisions about upgrades, about professional services: about everything! There's always professional and community help, but the customer is in control of their own destiny. The vendor is in the subsidiary role.
Many companies will use Open Source software for their mission critical processes. When they need assurance that problems will be fixed by experts quickly and at a reasonable cost, most mature open source projects offer paid support options at prices that still fall far below what most proprietary vendors will charge. In the main the support options are delivered by the people who write the software. Providers of commercial support for open source software tend to be more responsive too, since support is where their revenue is focused.People and companies who embrace the open source approach celebrate the open exchange of ideas in order to develop and provide a better quality product through a wide network of contributors. These people view this approach as a stimulus to help develop and encourage innovation. It is the end-users, those like you, who ultimately receive all the benefits.
By taking the best practices of both propietary and open source worlds: propietary software design and open source community participation. We at SalesAgility have created the ultimate CRM product.
Having been one of the main contributors to the SugarCRM community for over a decade, SalesAgility created the entirely open source SuiteCRM in 2013. It has all of the benefits of open source licensing alongside all the features of proprietary software, meaning that you can use and update the software to your requirements without having to incur any direct costs. Furthermore, SalesAgility and the open source community invest heavily in both time and effort on the easy usability, as well as the availability of other user resources.
SalesAgility have a dedicated team of developers working tirelessly, seeking to develop enhancements and fixes for our existing SuiteCRM software, but being an open source company we also have the advantage of contributions from the over 500,000 users who have so far downloaded SuiteCRM. Additionally, we will make your SuiteCRM fully customisable to your particular business needs.
SalesAgility also make available to SuiteCRM users a completely free and unrestricted support network through our community forums. However, should your needs require a more hands-on approach from ourselves, we provide a subscription based service - where you can pre-pay for a required number of support hours - which offers a more structured support network.
Ultimately, our customer centric approach to software development and implementation means that SalesAgility, in company with, SuiteCRM are the perfect fit for any business.