Business Analyst and Business Intelligence
With any CRM project it is imperative that a structured approach to the design and implementation of the CRM software is taken. We must take the time to understand your business processes, what your strategic needs are and how your business operates in order to present the best fit CRM solution. This initial stage is pivotal to the success of any new CRM implementation.
Our Consulting practice has a wealth of experience in dealing with a wide variety of company profiles and industries from large enterprises, governments and government agencies and small to medium sized organisations. Our Consultants work closely with you and your people to understand your business processes and document these in a detailed business-English document that decribes how CRM can align with and support your business. Our Consultants take responsibility for the entire project and are your main point of contact. They have two ears and one mouth and use them in that proportion.
Consultants have a holistic view of the organisations that they engage with. They are there to support you for the journey and can offer advice on hosting, support, integration, migration and change management. They are your in-house CRM expert.
Our Consultants will also use their experience to advise on business intelligence and workflow automation, providing you with insight into your processes and how to maintain, optimise and streamline your processes using your new CRM solution. They help create clear pathways to increasing your organisation's productivity.
Our strategy and approach can be summarised by the 5 D's:-
We want our CRM solution to empower your business by transforming your business processes and helping your realise your businesses potential.