–– Support ––

Community Forum

This forum has now moved to https://suitecrm.com/forum

You can still use the forum below to look at historical SuiteCRM and SugarCRM issues and fixes.

Welcome, Guest
Username: Password:
Please post all questions or issues about AOP 1.x here

TOPIC: Failed to load original or custom subpanel data

Failed to load original or custom subpanel data 5 years 11 months ago #3871

  • hartyuk
  • hartyuk's Avatar
  • Offline
  • Fresh Boarder
  • Posts: 3
  • Karma: 0
Hi,

I'm getting this error when trying to create a portal user

Failed to load original or custom subpanel data for aop_case_updates in modules/AOP_Case_Updates/metadata/subpanels/default.php

I have check the module that I downloaded and that file is missing please can you send me the missing file

Regards,

Matt
The administrator has disabled public write access.

Failed to load original or custom subpanel data 5 years 11 months ago #3872

  • Will
  • Will's Avatar
  • Offline
  • Administrator
  • Posts: 953
  • Thank you received: 79
  • Karma: 0
Hi hartyuk,

This file does not exist. Do you have a screenshot of your attempt to create the portal user?

Thanks.
Software Support Engineer
SalesAgility - SugarCRM Consultants and Developers
The administrator has disabled public write access.

Failed to load original or custom subpanel data 5 years 11 months ago #3873

  • hartyuk
  • hartyuk's Avatar
  • Offline
  • Fresh Boarder
  • Posts: 3
  • Karma: 0
Hi Will,

Please find picture attached.

So I click create user portal and the error appears..

Failed to save user Please enter a user name.

From the sugar logs I get

Wed Oct 2 06:36:32 2013 [27298][1][FATAL] Failed to load original or custom subpanel data for aop_case_updates in modules/AOP_Case_Updates/metadata/subpanels/default.php


Regards,

Matt
Last Edit: 5 years 11 months ago by hartyuk.
The administrator has disabled public write access.

Failed to load original or custom subpanel data 5 years 11 months ago #3878

  • hartyuk
  • hartyuk's Avatar
  • Offline
  • Fresh Boarder
  • Posts: 3
  • Karma: 0
Hi,

I have found the issue.

You get this error in the logs when the contact account has not got an email address.

Put an email address into the contact and it all works.

Regards,

Matt
The administrator has disabled public write access.

Failed to load original or custom subpanel data 5 years 11 months ago #3879

  • Will
  • Will's Avatar
  • Offline
  • Administrator
  • Posts: 953
  • Thank you received: 79
  • Karma: 0
Hi hartyuk,

Thanks for sharing the issue and your resolution.

Will.
Software Support Engineer
SalesAgility - SugarCRM Consultants and Developers
The administrator has disabled public write access.

Failed to load original or custom subpanel data 5 years 11 months ago #3911

  • yaroslav
  • yaroslav's Avatar
  • Offline
  • Fresh Boarder
  • Posts: 2
  • Karma: 0
Hi Will,

I have the same issue when I try to create a portal user.
the contact has a valid email address...

Failed to load original or custom subpanel data for aop_case_updates in modules/AOP_Case_Updates/metadata/subpanels/default.php


When I try to create the portal user, I get "Failed to create portal user." and the above error in the log...

Any ideas how to fix this?

Thanks
Yaroslav
The administrator has disabled public write access.

Failed to load original or custom subpanel data 5 years 11 months ago #3912

  • yaroslav
  • yaroslav's Avatar
  • Offline
  • Fresh Boarder
  • Posts: 2
  • Karma: 0
Hi Will,

I have the same issue when creating a portal user based on a contact.
The contact has a valid email address...

Any ideas?

Thanks,
Yaroslav
The administrator has disabled public write access.

Failed to load original or custom subpanel data 5 years 7 months ago #4740

  • desit
  • desit's Avatar
  • Offline
  • Fresh Boarder
  • Posts: 5
  • Karma: 0
I have the same problem. When I try to create a protal user I get message
Failed to create portal user.

I the log there is an error [FATAL] Failed to load original or custom subpanel data for aop_case_updates in modules/AOP_Case_Updates/metadata/subpanels/default.php

I have filled the email with a valid email.

Does anyone found a solution?
The administrator has disabled public write access.

Failed to load original or custom subpanel data 5 years 5 months ago #5020

  • Will
  • Will's Avatar
  • Offline
  • Administrator
  • Posts: 953
  • Thank you received: 79
  • Karma: 0
Hi desit,

Have you set up the portal to point to the correct SugarCRM URL? Have you performed a Quick Repair & Rebuild?

Thanks,

Will.
Software Support Engineer
SalesAgility - SugarCRM Consultants and Developers
The administrator has disabled public write access.
Time to create page: 0.103 seconds
Powered by Kunena Forum